University of Phoenix Offers a Wide Range of Support Services to Ensure Student Success

Attending college courses online is certainly convenient for busy working adults who may be raising families at the same time. However, virtual learning is not without its own share of challenges. Where do students get technical assistance when they are trying to turn in a paper at midnight and the submission will not go through? Who can prospective students talk to when they are uncertain which degree program is best for their goals? How about when they need help with basic study skills?

University of Phoenix considered these questions and dozens of others when it created its student support services. The University offers access to resources up to 20 hours a day. Students also have access to experienced online academic advisors. Ninety percent of current and former University of Phoenix surveyed students gave their academic advisor a five-star rating on various online review websites.

Find the Right Curriculum with Program Finder

Adult students who have been out of school for a long time may feel intimidated by the college enrollment process. Unfortunately, not knowing what program to register for only adds to their anxiety. People do not need to know the exact career path they want to pursue to sign up for a degree program at University of Phoenix. Many end up researching prospective schools because they understand how additional education will help them reach their career and income goals.

Future students have two options when it comes to selecting a program that meets their interests, goals and schedule. They can have a one-on-one conversation with an enrollment representative by phone or online chat. These options are available for up to 20 hours each weekday. The other option is to take advantage of the University’s online Program Finder.

Prospective students can start by entering their ZIP code, and the University’s algorithm will automatically populate programs available at the campus closest to them. However, they should keep in mind that they do not need to attend in-person classes since the University offers a wide variety of online degree programs.

After choosing a program from the list of options, a prospective student must choose their preferred degree level. University of Phoenix offers certificates as well as associate, bachelor’s, master’s and doctoral degree programs across many fields of study.

With this decided, the University’s algorithm offers one or more suggestions including program type, length and credential awarded. Students can explore their program options even further by completing a Career Interest Assessment on the University of Phoenix website.

Individual Assistance From Finance Advisors

Although the University publishes answers to frequently asked questions about financial aid on its website, administrators understand that students often need more direct assistance. To learn more about the available options for financing their higher education, students can call or initiate a chat session with a finance advisor. The phone option is available 13 hours a day, and the chat option is available 17.5 hours a day, Monday through Friday.

Additional Student Support

University of Phoenix offers technical assistance for online students 20 hours a day during the week. Students can call or chat between 5:00 a.m. and 1:00 a.m. Mountain Standard Time. When students have an issue but are unsure of who to turn to, they can complete a short information request form and have an appropriate staff member follow up with them.

Tutoring and Other Academic Tools

The Student Toolbox is an online resource available 24 hours a day, seven days a week. This includes help with areas such as online library access, tutoring sessions and productivity tools for busy adult students. Numerous other resources are also available through this hub. Career services, exercises to improve writing or math skills and information about dozens of recognized student clubs are just three examples.

Students who attend classes in person also have access to resources such as quiet study areas and meeting rooms. They also have the option to request an in-person tutoring session.

Resources for Students with Disabilities

University of Phoenix is committed to making education accessible to everyone regardless of any physical, emotional or cognitive disabilities they may face. Following in the spirit of equal accessibility, the University complies with the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

Students with any type of disability may request reasonable accommodation from University of Phoenix. Federal law prohibits the University from retaliating against a student for requesting reasonable accommodation or for following a formal grievance policy if they feel the University discriminated against them.

Once the Student Disability Office receives an accommodation request, its staff will assign a Disability Services Advisor to discuss specific accommodations the University can make to provide equal access to education. Disability services are available to students with a permanent condition, like paraplegia or hearing impairment, and those struggling with a temporary injury or health issue.

About University of Phoenix

University of Phoenix is a degree-granting institution offering programs that can help prepare students for more than 300 careers. Most students who attend are working adults, and the University recognizes the wide range of experiences they have already had. Some students may be eligible to save on tuition costs and shave time off their degree program by requesting a review of their college, life, military or work experience. In fact, the average student requesting this review can save as much as $11,000.